F-A-Q

Shipping Questions:

We ship from Orlando, Florida. USA.

All Stickerbrand designs are made to order according to the size, direction, and color of your choice. Production time is around 1-2 business days. Shipping within the U.S. is around 3-5 business days. We ship using USPS and UPS.

International shipping timeframe may vary based on origin, destination, and customs delays. 

International shipping rates vary from country to country. We have a shipping calculator on our checkout page. Please input your country information and you will get the shipping rates. 

Delivery timeframe will vary based on origin, destination, and customs delays.

USPS.com is not very detailed when it comes to their tracking information. It only tells us when it was processed for shipping and when it is delivered. You might see your USPS tracking information stuck at "Delivery Confirmation" status for a couple of days.  This is normal according to USPS. Your tracking information will be updated once it is scanned again upon it's next delivery route. *Sorry, We all wish USPS tracking system gets a new upgrade soon.

99% of all our decals are delivered on time. However that leaves us with 1% that are either lost or somehow delayed in that delivery wormhole. Please DO NOT worry, we guarantee all deliveries. It's only fair. Stickerbrand is not here to scam anybody out of their hard earn money. We take pride in our work and we want our customers to tell everyone about us. Please contact us with your concerns: customerservice@stickerbrand.com

We ship Express orders using USPS Express mail. Orders are shipped within 24hrs to 48hrs depending on the time your order is processed. We cannot guarantee same day shipping but we will try our best. Orders made after 1pm (eastern time) will most likely be shipped out the next business day.  

USPS Express Shipping takes 1-2 business days for delivery. Not all locations are Next Day Delivery. Please allow 1-2 business days for the package to be delivered. Please email us if you have any concerns: customerservice@stickerbrand.com

Our business hours are Monday thru Friday, 8am-5pm.  If we are not able to fulfill your orders before the 3pm (ET) package pickup time, we will complete it by the following business day.

Returns and Exchanges:

Exchange/Refunds are only valid for unused items within 30 days of delivery. No refunds or Exchange for custom orders. Replacements are shipped out upon the return of your original order.

With all that said, we will most likely break our own rules and refund or exchange your order. We want to make sure all parties are happy with our products. Please email us as soon as possible and we will gladly work with your situation. customerservice@stickerbrand.com

YES you can! Please contact us and we will gladly help you with an exchange.
Email: customerservice@stickerbrand.com

First and foremost, we want to apologize for not making your experience with Stickerbrand a pleasant one. If you received a damage/defective, or maybe a decal that is not up to your standards, please email us first. We will try our best to resolve any problems you may have and if you are still not 100% satisfied with our products, we will refund your entire order back to you. Please email us for any questions you may have: customerservice@stickerbrand.com

Wall Decal and Mural Questions:

We carry 3 types of wall decals. The type of wall decal will be noted within each individual product page. All StickerBrand wall decals are sticky on the back side, so you don't have to use any glue or chemicals to stick them on your walls. Don't worry!  We will provide instructions with every order.

-Vinyl Wall Decals (Die-cut):

These are made of the same vinyl material used on billboards and other signage that you might see around town. They are extremely reliable and rated 5-10 years for exterior use.  Since our decals are used mainly on interior walls, that means they will last for many more years to come. 

Vinyl Wall Decals are actual die-cut decals. So when you apply it on your wall, your wall color will be the background color. They usually come in one solid color or a combination of 2 or 3 colors.  When applied to your walls, it will look like the design was painted by an artist. Vinyl Wall Decals are removable but not re-usable once they are removed. 

-Printed Graphic Decals:

Just like the name indicates, these are color graphics printed on a white matte vinyl material. The decal designs are contoured cut to the image. Printed Graphic Decals are removable and re-positionable. 

-Wall Murals:

Wall Murals are similar to wallpaper. They can cover the entire wall like wallpaper, but you do not need any glue/paste or special chemical to adhere them to your walls. They are basically a large sticker.  Simply peel and stick. StickerBrand Wall Murals are removable and re-positionable.

Our wall decals can be applied on most flat surfaces, including slightly textured interior walls, windows, mirrors, tiles, and any smooth surface. They will NOT work on heavily textured walls like Knockdown textured walls. If the surface is rough by touch than our decals will NOT work on your walls.

*You can test this by applying a regular sticker on your wall. If it sticks well enough than our wall decals should work on your walls.

*Make sure to wipe down your walls with a dry cloth to remove any dust or debris that might be on your walls before applying decals.

Removing your decal is easy. Simply peel up an edge with your fingernails and slowly peel the decal off of your wall. Since we cannot guarantee the condition of every wall surface out there, some paint chipping might occur. Take your time when removing the wall decal and you can prevent most of the paint chipping if any. If you applied StickerBrand wall decals on mirrors or glass surfaces, we recommend using a hair blow dryer to warm the decal to help loosen the adhesive from the decal and peel slowly.

If you just recently painted your walls, please allow at least 2 weeks or until your wall paint is fully cured before applying the wall decals. Wall decals/Murals will NOT work on freshly painted walls. The wall paint must be completely dry before applying the decals onto your walls. Although the paint may be dry to the touch, it is not fully cured yet. Tiny air pockets are still releasing gasses that our eyes can't see. This will cause the wall decal/mural sticker to eventually come off.

*Very Important: Zero VOC or Low VOC (volatile organic compound) paint chemicals can take 6-8 weeks to fully cure.

Yes, custom sizes are our number one request. Email us your size request along with the item number and we will get your a price quote. Email us at: customerservice@stickerbrand.com

Yes we do. We make a ton of custom designs for our clients. Please email us your photo/design and we will gladly look over it. Email us at: artist@stickerbrand.com

Here are some good videos on youtube that will help you out: 

Vinyl Wall Decal Instructions: https://stickerbrand.com/blogs/news/wall-decal-installation-help-videos

Large Mural Installation Videos: https://youtu.be/e-tbmlGxcr8

Ordering Questions:

Coupon codes are applied in the checkout page prior to payment.

We work best over emails. We get a ton of request so this is the easiest way for us to keep track of who said what. During business hours, you can live chat with one of our artist on our website. The Chat Button is on the right side of every page.